Multiple Creative Cloud Account Conflicts

[jjjnyt]

I'm experiencing login issues, application crashes and system failure (require manual reboot) due to conflicting Adobe CC accounts.

The reason for having two CC accounts is, one account with my previous employer, and one with my current employer.

I have no need to use the previous CC account yet I can't seem to permanently remove it from my computer. The login information is not saved in my browser or my password keychain which leads me to believe this is Adobe app related.

The reason I know the previous login information is still being used is when I click on "Manage My Account" within an app, I'm automatically logged in with the previous account info.

Additionally, when I navigate to Adobe forums within my web browser (Chrome) I'm auto-logged in with the previous account info.

I've re-installed the apps.

My computer is a Macbook Pro Retina, early 2015, running OS Sierra

Any help here would be great, not sure what to try next.

[John T Smith · Accepted solution]

>I've re-installed the apps

Did you first run the cleaner to remove all traces of your subscription(s)?

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

[jjjnyt]

John T Smith​ thanks for this suggestion, it appears this would correct the issue, however I believe it's resolved through deleting all keychains and repairing permissions....no expert on this but I believe CC kept trying to connect through the previous login info.

[jjjnyt]

Hi John T Smith​

Apologies, I thought my issue was resolved but I'm still experiencing the computer freezing, which can only be corrected with a hard-reset.

I went through all the steps in your reply to my original question, and I'm still experiencing the issue.

The problem seems to primarily occur while using InDesign...and sometime Lightroom or Photoshop.

Do you have any suggestions as to further trouble-shoot this issue?

Alternatively, let me know if you think I should re-post the issue in an InDesign forum.

Thanks for your help!