canceling my subscription in month to month adobe premiere pro

[hans_maikels93258536]

hey, i would like to get help canceling my subscription, im late in canceling my subscription because of the slow internet in  the time of when it was automatically renewed, there was no way at that time i could make any cancellation because of the slow internet, im 7 days from the time it was automatically renewed and would like to find and exception in recieving a refund because im not in the use of premiere pro as of now.

[Ned Murphy · Accepted solution]

Cancel your Creative Cloud membership

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[KanikaS]

Hi Hans,

I see you have an Adobe account under the same Adobe ID as with forums. The subscription has been cancelled.

Let us know if you need help with anything else.

Regards

Kanika