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lightroom closes on me all the time

New Here ,
May 18, 2017 May 18, 2017

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Hello within the last few days I have had problems with light room. it tells me all the time it has encountered a problem and must close, I'm very frustrated and don't know what to do. I even created a new catalog but that's not working either

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New Here ,
May 18, 2017 May 18, 2017

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why cant I get help a phone number live chat

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LEGEND ,
May 18, 2017 May 18, 2017

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It would help if you could tell us what version of Lightroom you are using, what operating system you are using, how much RAM is installed on your computer. The more details you can provide the more likely it will be that someone can provide assistance.

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New Here ,
May 31, 2017 May 31, 2017

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I'm having the same issue. about every five minutes lightroom closes and asks me if I'd like to back up the catalog. NOTE: it's not "crashing", it's closing as if I had decide to quit, which I haven't.    I"m a professional working under deadline and I can't have a tool that's randomly quitting on me.  It's ridiculous that we can't call a support technician to sort this out.

Here are the specs for my system:

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [5]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.5 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 732.0 MB (4.4%)

Virtual memory used by Lightroom: 1,674.4 MB

Memory cache size: 120.3MB / 3,864.7MB (3.1%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 92MB / 8191MB (1%)

Displays: 1) 2560x1440

Graphics Processor Info:

AMD Radeon R9 M370X OpenGL Engine

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 4.1 ATI-1.51.8

Renderer: AMD Radeon R9 M370X OpenGL Engine

LanguageVersion: 4.10

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New Here ,
May 31, 2017 May 31, 2017

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PS -- this error has only started since I updated Lightroom to the current version last week. !

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