File import Crashes Adobe AE CS6

[Mark Damian]

I use AE CS6 with Windows 10 and just recently I have been having a problem importing any files. When I select IMPORT FILE the menu box pops up, but when I try to select any folder it crashes the program. FILE IMPORT (NOT RESPONDING) when I close the menu box I get the choice to either wait for the program to respond or close program. The program will never respond, so I have to close the whole program. I tried starting a new composition, but the same error continues. Has anyone else had this issue? Any clues on what the issue could be?

[Dave_LaRonde]

First thing to check -- your AE version.  If it isn't at le4ast 11.0.4, you need to update it.

[Mark Damian]

current version is 11.0.4.2

This only happens in After Effects, not Encore or Premier.

[Dave_LaRonde · Accepted solution]

Change anything on your machine lately?  Graphics card?  Drivers?

Also: try importing by dragging footage items directly from their OS folders onto the project pane.  It might work.

And of course, you should do the dead-simple remedial steps like turning off the machine.

[Mark Damian]

Tried dragging directly from the OS folders. That did work. ( why didn't i think of that?)

I have not had any changes from last month. i was working on a project in April and everything was normal.

Re-booting has not resolved the issue, I re-boot daily, and this started on Tuesday.

At least i can get started on my work now.

Thank you!