"We're sorry, but something went wrong." Is displayed and information can not be edited

[fni-cdb]

Hello.

I want to edit the information of the plug-in published as private, but the following message is displayed and it can not be edited.

------

We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.

------

What should I do?

[Jonathan_Ferman]

Please let me know your publisher name and I will take a look into it.

Thanks,

Jonathan

[fni-cdb]

Hi, Jonathan

Thank you for your reply.

My publisher name is "Codenberg.io".

https://creative.adobe.com/addons/producers/511749

This plug-in will display this message. Https://www.adobeexchange.com/partners/511749/products/18085/patches/35053

Thanks.

[Jonathan_Ferman]

Hi there, noticed there are 2 Codenberg.io accounts. I upgraded the one with 2 products. However I get the same error when trying to edit details for the product so I will forward it to engineering to investigate.

Apologies for the inconvenience.

Jonathan

[fni-cdb]

Hi, Jonathan

Thank you for checking!

If possible,

I'd like to update the information next week and change from private disclosure to public disclosure,

can I do it?

Thanks.

[fni-cdb]

Hi, Jonathan

What kind of situation is it now, could you tell me the progress?

Thanks.

[fni-cdb]

Hi, Jonathan

How is progress made?

If it seems to be difficult to modify this time, we are considering registering as a different plug-in, but since you can not register a plug-in with the same name, we can ask you to delete only ZXP if possible Do you?

Thanks.

[Addons]

Hi, Can you contact at avetting@adobe.com for detailed discussion.

Thanks.

[Addons]

Hi there, the issue is resolved now, can you confirm?

[fni-cdb]

Hi, rfatima

I confirmed that the problem was solved.

Thank you very much!

[fni-cdb]

Hi, rfatima

When I edit the plugin information again, I got an error again.

I am sorry, please correspond.

https://www.adobeexchange.com/partners/511749/products/18085/patches/35053/metadata_request

This error occurred in the following operation.

1. Register icon and preview image.

2. Register the changes.

3. Perform editing again.

4. When registering changes, an error occurred.

[Addons]

Hi,

We are looking into the issue.

[fni-cdb]

Hi, rfatima

What kind of situation is it now, could you tell me the progress?

Thanks.

[Addons]

Hi There,

We have fixed the issue, can you check and confirm. Also kindly make sure that all images that is icons and preview images are uploaded properly during meta change request.

-Rabab

Adobe Addon Vetting/Support

[fni-cdb]

Hi,

Thank you for your response.

Information was able to be edited normally.

Thanks.

[tede61664936]

Hi Rabab,

We are seeing this same issue and the same error. Who can I contact for support?

Thanks.

[Jonathan_Ferman]

Please email avetting@adobe.com for assistance.

Thanks