Cannot download after effects addon.

[dimitril84422358]

Trying to install the Autodesk Live LInk  https://creative.adobe.com/addons/products/17593#.WRTU49IrL9a

Added it to my account and nothing happens, AE CC is installed and shows up in my CC GUI, I tried removing the addon and re adding it in my account... nothing.

A bunch of angry comments complaining about it not working though, so clearly im not the only one having the issue. what is going on?

[Moved from the After Effects forum to the Add-Ons forum. - moderator]

[Szalam]

Once you are in AE, where are you looking for the Add-on?

[dimitril84422358]

i dont even have to be in AE im looking at the install location that is specified by the app. no files are being installed in there.

[Addons]

Are you getting notification in Activity stream in CC desktop App about installation of this addon?

1. You should be using AE CC2014-CC2017 as this addon is compatible with these versions.
2. Make sure you have logged in with same id in CC desktop app and https://creative.adobe.com/addons/my_addons .
3. Check SYNC is on in CC desktop app at Settings>Preferences>Creative Cloud tab> Files.
4. Once you receive notification, you will find this addon at After Effects>Windows>Extensions>Autodesk Maya Live Link

-Rabab

Adobe Addon Vetting/Support

[dimitril84422358]

1. You should be using AE CC2014-CC2017 as this addon is compatible with these versions.

I am. 2017.2 release.

1. Make sure you have logged in with same id in CC desktop app and https://creative.adobe.com/addons/my_addons

I am. Using CC subscription for teams.

1. Check SYNC is on in CC desktop app at Settings>Preferences>Creative Cloud tab> Files.

It is.

1. Once you receive notification, you will find this addon at After Effects>Windows>Extensions>Autodesk Maya Live Link

I haven't received any notifications for the past 2 weeks. No files downloaded. Nothing happens.

[Addons]

Hi there,

Are you not getting notification for this particular add-on or all addons? Are you getting notification for products updates ?

Can you try restarting CC desktop app after killing all CC processes.

Rabab

-Adobe Addon Vetting/Support

[dimitril84422358]

yes normal after effects updates work fine. I have rebooted many times since "installing" the maya addon. look at their comments section. there is something wrong here, and im not the only one having this issue.

[Addons]

Since you are not getting any notification about installation/removal of addons on CC app, it looks there is some issue with your CC app.

Can you check which version of CC desktop app are you on? You can go to Setting>Preferences>General tab. There you will see CC version. Please confirm this.

[dimitril84422358]

4.0.1.188

[Addons · Accepted solution]

As confirmed by user, the following steps worked:-

Step1:

• Launch https://creative.adobe.com/addons/my_addons , logout and login again using your id.

• Now Click on your add-on, which is acquired

• Go to ‘Where to find it’ section

• Expand “Download / Install your Add-on another way” link

• Click on “Download using Extension Manager >” link, you will be navigated to a page where download option will appear

• Download your add-on, it will be downloaded in ZXP format

Step2:

• Follow the link in order to install your ZXP file for your add-on by using ExMan Cmd Line Tool:  https://www.adobeexchange.com/resources/28

• Most of the steps you have already done in step1, so it would be easier for you to follow the link.

[it’s ya boi]

So, the mayalink plugin (after effects live link) does not work with After Effects 2018 Addons?​If so, why? Is this a bug Adobe and Autodesk need to fix?