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Floating window in Indesign

Explorer ,
May 19, 2017 May 19, 2017

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Hi there

I've had this annoying floating box in the top right hand corner of my InDesign for the last couple of days now and it is driving me NUTS

Please can anyone tell me what it is/how to get rid

Thanks in advance!

Screen Shot 2017-05-19 at 15.28.00.png

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correct answers 1 Correct answer

Adobe Employee , May 19, 2017 May 19, 2017

Hi,

This is a known issue with CC 2017.0.

instead of what you are seeing, ideally you should see something like this1.png

Since you do not see the "Close" option, clicking at that position in that right corner (highlighted in red above) too would make the "floating window" go, if you haven't already clean preferences to solve the problem.

Do let us know if it goes this way

-Aman

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Community Expert ,
May 19, 2017 May 19, 2017

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This doesn't look like it is 'in' InDesign... it looks like it is on top of your application... have you tried closing out of all applications and then reopening?

Is this the only document that you are seeing this in?

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Explorer ,
May 19, 2017 May 19, 2017

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Hi there.

I am using Illustrator too and it isn't showing in that, have restarted the whole computer including Adobe and still there... Been annoying me for ages ha

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Community Expert ,
May 19, 2017 May 19, 2017

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What version are you using, and what operating system?

Have you tried trashing preferences?

Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Explorer ,
May 19, 2017 May 19, 2017

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OSX Yosemite

And the Latest Adobe CC - just updated it all last week.

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Community Expert ,
May 19, 2017 May 19, 2017

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Do you have any plugins? Is there any particular reason that you haven't updated to the current OS - Sierra?

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Community Expert ,
May 19, 2017 May 19, 2017

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A box similar to that was appearing on Macs after an upgrade (although it was in the top right corner), but would disappear after closing and reopening InDesign. You said you did that? So did you try removing the preferences?

Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Community Expert ,
May 19, 2017 May 19, 2017

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That's an empty Adobe Stock or Adobe Publish Online box.

Can't really tell from the image. In the empty search box, hit the magnifying glass and see what happens. That'll launch the Adobe Stock search. If not, try to publish an empty document to Publish Online.

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Community Expert ,
May 19, 2017 May 19, 2017

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Now that you mention it, Bob, the Publish Online button is MIA, and that is where the empty box is. Susan, to try Bob's suggestion, the other way to access it is File > Publish Online.

InDesign CCss_017.png

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Adobe Employee ,
May 19, 2017 May 19, 2017

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Hi,

This is a known issue with CC 2017.0.

instead of what you are seeing, ideally you should see something like this1.png

Since you do not see the "Close" option, clicking at that position in that right corner (highlighted in red above) too would make the "floating window" go, if you haven't already clean preferences to solve the problem.

Do let us know if it goes this way

-Aman

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Explorer ,
May 19, 2017 May 19, 2017

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Doing the preferences has sorted it, thanks so much!

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Community Expert ,
May 19, 2017 May 19, 2017

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LATEST

Great news! It's something to remember when InDesign (or Photoshop or Illustrator) suddenly start misbehaving.

~Barb

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