Please Help! I lose video signal and need to restart premiere CC 17

[voltronico]

I Use Premiere with Blackmagic Design UltraStudio Thunderbolt.

I lose video signal at least 2 or 3 times a day and need to restart anybody help!

[Meg The Dog]

Ar you using the appropriate drivers for the Blackmagic device?

Instead of restarting the computer, have you tried disabling,  then re-enabling Mercury Transmit?

MtD

[voltronico]

Yes I have the latest Blackmagic drivers.

I even lose signal on the monitor of the computer but i can hear the audio.

[Meg The Dog]

If you resize the workspace, does it reappear?

MtD

[voltronico]

No

[Meg The Dog]

Can you please give your computer specs, operating system, and version of Premiere Pro?

thanks

MtD

[voltronico]