The file is not recognised by the raw format support in Lightroom. (1)

[joshuajclark]

Hey guys, I've been searching for something to help me all day here, and I've finally decided to post because nothing I have found has helped me.

I have Lightroom CC 10.12, and Camera Raw CC 9.9, my camera is a Canon EOS M5, I'm shooting in RAW, this has never been an issue on my Windows machine, but on my Mac for some reason I am having problems.

I've tried updating, no updates are available, and I've checked out the Camera Raw compatibility list here: Cameras supported by Camera Raw, and I have the correct versions to support the camera.

Photoshop CC can easily open and manipulate my RAW files, I'm at a loss as to why Lightroom can't.

Please help me, I'm having a mental breakdown over here. I just want to edit my photos!

[Rob_Cullen]

Can you confirm the correct version of Lr that you have?   "CC10.12" does not describe the current version,

which should be-   CC 2015.10 [ 1111918 ]

"Camera Raw" is not used by Lightroom (only Photoshop) so is not relevant to your problem.

Open Lightroom and click [Help] > [System Info],  and quote the first line "Lightroom Version"  in the information panel.

[joshuajclark]

Thanks for the quick reply!

CC 2015 [1014445] is what it says.

[John Waller]

joshuajclark  wrote

I have Lightroom CC 10.12, and Camera Raw CC 9.9, my camera is a Canon EOS M5,

There is no Lightroom CC 10.12. The current version is Lightroom CC 2015.10.

In Lightroom, click Help > System Info and tell us which version of Lightroom is shown.

For the M5 you need CC 2015.8 or later.

Cameras supported by Camera Raw

[joshuajclark]

You both asked the same question, and CC 2015 [1014445] is the answer!

[dj_paige]

You need to update to Lightroom CC 2015.8 or later, so you should probably install CC 2015.10, download it from here: Download Photoshop Lightroom

[joshuajclark]

Downloaded, and now I'm being told the update could not be applied because updates have been suppressed by the Administrator.

Except I am the Administrator, and web searches tell me I should delete or rename "AdobeUpdaterPrefs.dat" from "/Users/<username>/Library/Application Support/Adobe/AAMUpdater/".

Yet even after doing that it fails.