Credit disappeared

[lyn100]

A couple of months ago I purchased an image which was found to be flawed. I reported it on this forum and got a response from someone at Adobe saying that Adobe had given me a credit. I checked and the credit was there but today when I went to use it, it had disappeared. The flawed image was #124768803 -- it had a line running thru it and I see now that it has been withdrawn from the site. Can someone from Adobe please replace the missing credit? thanks.

[Sheena Kaul]

Hi Lyn,

I do see the record when the image#124768803 was reported to the concerned team and you were credited for the same. The credit was valid for a year.

I have checked your account details and it seems that you have already used that credit as it shows that the license had been used by you.

Regards,

Sheena

[lyn100]

Hi Sheena

O rats … I see I have purchased a standard and an extended license for this image <https://stock.adobe.com/ca/stock-photo/fluchtlinge/90752123> #90752123 … is it possible to get a credit for the standard?

Tx.

‘L

[Sheena Kaul · Accepted solution]

Hi Lyn,

I was able to validate your purchase for image# 90752123 as standard and extended both licenses.

I have given a free credit for the standard image.

Let me know if you have any troubles.

Regards,

Sheena

[lyn100]

Thanks Sheena

L

[Sheena Kaul]

You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.