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App is loading very, very, very slow

New Here ,
Apr 12, 2017 Apr 12, 2017

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Hello everybody.

Now i can cleaned my Adobe data and reinstall all applications.

Photoshop is working fast, its fixed.

But i install Premiere and its loading very slow. Im waiting about 30mins and it used only 13K Memory (PWS) in Task Manager.

How can i fix it?

Also i have newest video card drivers.

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Adobe Employee ,
Apr 12, 2017 Apr 12, 2017

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Hi Jakubb,

Please provide us more information related to the System, Operating System & Premiere Pro version.

FAQ: What information should I provide when asking a question on this forum?

Thanks,

Vidya

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New Here ,
Apr 13, 2017 Apr 13, 2017

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OS: Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit

Version of PP: Premiere Pro CC 2017

Processor: AMD FX(tm)-8320 Eight-Core Processor

Video Card: NVIDIA GeForce GTS 450

RAM: 8GB

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New Here ,
Apr 13, 2017 Apr 13, 2017

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Now AAE is doing this too.

But if i wait while loading PP i see window "you dont have newest video card drivers".. what?

I have the newests.

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Community Expert ,
Apr 13, 2017 Apr 13, 2017

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What video card and what driver version do you have?

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New Here ,
Apr 13, 2017 Apr 13, 2017

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NVidia GeForce GTS 450

Version of driver: 22.21.13.8165 (ForceWare 836.57) WHQL / Win 7 64

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Adobe Employee ,
Apr 16, 2017 Apr 16, 2017

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Hi Jakubb,

Thanks for the information.

1. Are you running Premiere Pro as an Administrator? Right click on Premiere Pro shortcut key > choose Run as Administrator.

2. If issue persists, If you have an other Administrator account in Windows, Login to that account & test the performance.

Please let us know the status.

Thanks,

Vidya

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New Here ,
Apr 18, 2017 Apr 18, 2017

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Same problem..

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Adobe Employee ,
Apr 19, 2017 Apr 19, 2017

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Hi Jakubb,

I am sorry. There is a new update for Premiere Pro, Please update to latest version & check the performance.

Thanks,

Vidya

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New Here ,
Apr 24, 2017 Apr 24, 2017

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I'll try.

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New Here ,
Apr 24, 2017 Apr 24, 2017

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Adobe Employee ,
May 22, 2017 May 22, 2017

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Hi Jakubb,

I am sorry for the late response. Please update the GPU drivers to latest version & check. If the same error message pops up downgrade the GPU drivers.

If the issue persists, Please contact out support team FAQ: How do I contact Adobe Support?

Thanks,

Vidya.

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