Copy link to clipboard
Copied
hi everyone,
i have a problem with importation of a .mp4 XAVC4K file from a sony A7S2 camera.
It works well on a 11.0.0 (154) version of premiere cc but not on my 11.1.1 (15)
I use the french version and this is the message
"le module d'importation a signalé une erreur générique"
Do you know this problem ?
Thanx !!!
Copy link to clipboard
Copied
You need to be more specific.
What kind of import problem: error message, no audio or video or ....
What OS are you one.
Copy link to clipboard
Copied
i've got the error message in french
"le module d'importation a signalé une erreur générique" and i can't import the file (which i can read on VLC)
my OS Windows10 pro 64bit ver 1703
Copy link to clipboard
Copied
Clear all media cache as shown below
FAQ: How to clean media cache files |Adobe Community
Rename top folder footage is in and try again via Media Browser.
Copy link to clipboard
Copied
OK i did it but
Still not working 😕