Premiere Pro CC 2017 crash on launch on Windows

[joelc44736571]

I have the same problem. Premiere was working fine and then, all of a sudden (not sure if I had any updates from Windows in the meantime) started to crash when launching.

I've tried to open a chat but it's almost like Adobe doesn't want us to do it, so I just quit. What can I do? Even tried to install it on a different computer but the problem is the same. I also installed Premiere CS5 which I had and same error again and again.

[Vidya Sagar]

Hi joelc44736571,

Sorry for the launch issue. Please let us know the recently installed update numbers of the Windows operating system.

Are you facing any difficulty contacting our chat support? Please let us know. Find the instructions to contact our support in this link FAQ: How do I contact Adobe Support?

Thanks,

Vidya.

[juliend84605890]

The issue is the same across the board on various Windows 7 PCs, some of them have the latest windows updates, some of them haven't been updated in a few months and only have the latest crucial security updates.
So not so much of an OS thing I would imagine.

[Vidya Sagar]

Hi Juliend,

If possible, please share us if there is an error message or crash log for further troubleshooting.

Thanks,

Vidya.

[Vidya Sagar]

Hi joelc44736571, Juliend,

Please let us know the status.

Thanks,

Vidya.

[Emma Wise]

Hi there,

I was having similar issues with my Windows 7 PC.  I changed the Renderer from GPU acceleration to Software Only option which did not solve the problem, however when I additionally altered the Capture format from DV to HDV it resolved the issue.  (well at least it seems to have fixed it for now)

Hope it works for you : )

[aaaalexandredo]

Got a similar issue right now,

just update my work machine with the latest windows 10 updates (after several months of postponing it)

Now I cant open premiere pro, and when it does open, the playback is frozen.

[Jim_Simon]

We'll need some details, Alex.

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