InDesign cc2017 update won't launch

[lisa-maries]

Hello. I have been using InDesign CC2014 without any problems and have now updated to CC2017 on my MacBook OS X Yosemite 10.10.

Its simply won't launch and gives the error message Indesign CC Quit Unexpectedly.

I have tried resetting the preferences and cache.

I have uninstalled and re-installed.

Does anyone have any ideas?

Many thanks

[kglad]

reset your preferences - https://forums.adobe.com/thread/526990

[lisa-maries]

Thank you, I've tried but it doesn't resolve the issue...

...the application has never successfully opened so there are no preferences to reset.

[kglad]

did you successfully reset your preferences?

[lisa-maries]

I reset them but the problem is still the same

[Jeff A Wright]

Moving this discussion to the InDesign forum.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials