After Effects CC 2017.1 crashes at launch

[timothjyo90725446]

Every time I start up After effects, I get to the home screen of the program to be met with a message of

"Adobe After Effects 2017.1 has stopped working.

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

I haven't even gotten the program running so I do not know what 'problem' it has run into.

I have tried restarting my PC, tried running the program completely on its own, and every time I get the same message.

Now when I try launching the program the starting screen launches, does its thing and then nothing at all.

Any help at all?

Running Windows 7 Home Edition, service pack 1

AMD A8-5500  APU with radeo HD Graphics 3.20Ghz

8.00G Ram

64 Bit operating

[Peru Bob]

See if something here helps:

After Effect CC 2017 has stopped working

If that doesn't help, use the chat option here:

Contact Customer Care

[timothjyo90725446]

Followed the other options for launching including deleting prefs.txt files. Still same issue.

I will wait for tech support to be open to try asking them

[Kevin-Monahan]

Hi timothjyo,

Did you ever solve your crashing on launch issue? Please let us know.

Thanks,
Kevin