Videoedditor wil not accept my file?

[kurtg94265741]

Concerning Photoshop Element 14

Why comes this error when starting to uplod my  file in a new project.

It is a    MOV-fil    on 750.000kb

[Peru Bob]

Your screenshot is too small for me to read.

What does the error message say?

[kurtg94265741]

Here a bigger screen shot.

I have worked on the problem on my own, and my conclusion is that it is the

Moviefile that is not correct.

Premiere can work with never files form the same Drone Camera, so i hope i

will not see this problem in the future

The text in the dialog box is.

*This type of file is not supported, or the required codex is not

installed.*

2017-05-23 19:06 GMT+02:00 Peru Bob <forums_noreply@adobe.com>:

Videoedditor wil not accept my file? created by Peru Bob

<https://forums.adobe.com/people/Peru+Bob> in Premiere Elements - View

the full discussion <https://forums.adobe.com/message/9532163#9532163>

[Ann Bens]

Do you have Quicktime installed?

[kurtg94265741]

Yes QuickTime is installed.

I think we should leave it. The problem was only on one file, and I have

made a new one.

Thank you for your help

Kurt Gabs

2017-05-23 23:04 GMT+02:00 Ann Bens <forums_noreply@adobe.com>:

Videoedditor wil not accept my file? created by Ann Bens

<https://forums.adobe.com/people/Ann+Bens> in Premiere Elements - View

the full discussion <https://forums.adobe.com/message/9532805#9532805>