Adobe Create cloud services

[nicolej78674742]

I am using Mac Office 365 with 15.34 installed and Acrobat Pro DC 2017.009.20044.

In the latest update it offers "You can create high quality, rich and accessible PDFs using Adobe Create PDF cloud service." and has a new Preferences tab next to Create PDF.  When you click "Create PDF"  It asks if I wish to make rich PDF using this service or create a PDF without using the service.  If I click "Yes" it pops up an error dialog box that says "Microsoft Visual Basic.  Run-time error '5': Invalid procedure call or argument."  and the only option is to Abort.  I can click no or set my preferences to always create my PDFs without the service and it doesn't ask me anymore.  I think it developed from my Acrobat update not the Office update but I could be wrong because they are both triggered automatically.

Any ideas?

Nikki

[kglad]

do you have a subscription of license for acrobat dc?

do you have a subscription for exportPDF or some other adobe pdf service?

[nicolej78674742]

I have an Acrobat DC subscription.

[kglad]

you open acrobat and what do you see?

[nicolej78674742]

This is what I see.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[prateekbandoni_19996161]

Hey,

This error is caused mostly due to two reasons:

1. The error an argument probably exceeds the range of permitted values. For example, the Sin function can only accept values within a certain range. Positive arguments less than 2,147,483,648 are accepted, while 2,147,483,648 generates this error.

Check the ranges permitted for arguments.

2. This error can also occur if an attempt is made to call a procedure that isn't valid on the current platform. For example, some procedures may only be valid for Microsoft Windows, or for the Macintosh, and so on.

Check platform-specific information about the procedure.

[kglad]

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

[nicolej78674742]

I followed the instructions and the problem continues.

[nicolej78674742]

I know not how to do either of those things…