Im Out $120 I guess!?Bought a new comp and Yearly PS plan But comp was messed up and I had to get new one But Im guessing only one card per computer??

[CCmedia11]

Just got The photoshop/Lightroom yearly subscription card last week (from a local Best Buy Store)  along with my New Mac mini..Well My Mac mini ended up having an Issue and I had to get a new Mac mini..But Does that mean I can't use the subscription card on the new computer? I tried the website that the card tells you to redeem from but says my code was already used..I saved all the files on external hard drive that were previously downloaded But doesn't seem to give me any option to re download..So I'm guessing I'm out the $120 and have to get a new card for this new computer? Any feedback greatly appreciated thank you

[Moved from the non-technical LOUNGE Forum to the Cloud forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Peru Bob]

Moved to the CC Download and Install Forum

[John T Smith · Accepted solution]

Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
.
Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"