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Hi,
I have a problem with Adobe CC 2017, on a 2013 27" iMac with Aplatronix HX101 bluetooth headphones, where every time I open the program the audio is muted until I switch back and forth from built-in output to my bluetooth headphones. By default it looks ok (see image below), but won't work until I switch to built-in and then back.
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Please confirm you are running version 14.1.0 of After Effects.
If so, please file a bug report.
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Thanks Szalam for responding! I am running 14.1.0.57, I have filed a bug report.
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This sounds like a really frustrating issue and I wish I had further troubleshooting suggestions for you, but I can't think of anything to try myself. Have you tried contacting Adobe support? They are usually pretty decent at weird technical things like this.
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I will!! Thanks so much! : )
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Hi ggulick,
What did Support end up doing for you? Did they help you solve the issue? Let us know.
Thanks,
Kevin