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After Effects not connecting with Creative Cloud

New Here ,
Apr 11, 2017 Apr 11, 2017

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A new problem has been popping up.  I can't access my CC libraries in AE anymore.  AE doesn't seem to recognize I'm logged in to Creative Cloud, but I certainly am.  The libraries will open in Illustrator.  Restarting AE doesn't help.  I'm current on all my updates, using AE CC 2017.  Any thoughts(besides restarting my comp:))? Thanks!

Chris

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LEGEND ,
Apr 12, 2017 Apr 12, 2017

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Log out of the Creative Cloud app, restart your computer, log in to the Creative Cloud app.

That worked for me when I had a similar issue.

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New Here ,
Apr 19, 2017 Apr 19, 2017

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Thanks, Szalam.  I've actually been doing that since I haven't found another way.  Hopefully I'll figure out the issue and have a more practical solution to share.

Chris

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LEGEND ,
Apr 19, 2017 Apr 19, 2017

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Make sure you are running the latest version of the Creative Cloud software (4.x.x, I believe).

Also, make sure your firewall is set to allow everything Adobe through it. (You can test turning it off entirely, if you want.)

Also, you could consider trying today's updates to the entire video suite of tools. If nothing else, you'll get a newer, more betterer version of AE.

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Adobe Employee ,
May 24, 2017 May 24, 2017

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Hi CMurdo,

Circling back to see what happened to your installation issue. Did you ever solve it? Please let us know.

Thanks,
Kevin

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New Here ,
May 25, 2017 May 25, 2017

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Nothing concrete, but it happened again right after a Windows (8.1) update.  I updated Windows and then ran AE...no libraries or connection to CC within AE.  I'm sorry I forgot how the issue got solved after this, but next time it happens I'll document the steps in more detail.

Chris

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