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I was scrolling down when I slipped and clicked on License and Save to Library for a random image! File#:132626954 Now instead of being able to license and save 10 images, I have only 9 free images left? Is there anyway to fix this?
Hi Lilnutcracker,
I have added an image credit to your account so that you can license a different image instead.
Hope this helps !
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Hi Lilnutcracker,
I have added an image credit to your account so that you can license a different image instead.
Hope this helps !
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Hello, I mistakenly purchased a vector (FILE #: 88692335), thinking I was saving the preview. Please advise as to how to reverse this purchase. Thanks!
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Hi Tiffb123,
Could you please share your Adobe id under which you have licenced an image in a private message.
Thanks,
kanika
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Hello,
While viewing images, i accidently licensed an image when clicking on it. What do I need to do to unlicense it?
Thank you
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Hello,
I was looking for some vector art on stock.adobe.com, and probably by a erroneous click of my stylus hovering over an enlarged view, got an unwanted picture licensed in a fraction of a second.
I won't cry too long about my lost credit for a really useless image, but I'm really upset by the process that allowed to BUY without any confirmation. Is the only solution to unregister while choosing images ?
BR,
Eric
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Hi Eric,
Sorry for the inconvenience.
Unfortunately, there is no way to unregister an image, if once licensed.
Kindly share the image number that you licensed accidentally. You may also contact support for help: support
Feel free to update the thread for any other concern.
Regards
Kanika
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Hi Kanika, thanks for answering quickly It is the AdobeStock_61352359.
Seeing that I'm not the only one who accidentally licensed an image, maybe it should be interesting to use a more classic process in two steps, by Lightbox / cart or confirmation boxes ?
Maybe such a window did pop, but was clicked so fast that I didn't saw anything ? the Wacom stylus sometimes behaves very differently from the mouse or the trackpad :-(. After years of usage, I'm switching from Fotolia to Adobe stock (basically with the same content) but I'm not already very familiar with it.
Best regards.
Eric
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Hey Eric,
Thanks for sharing your suggestion, our team is already working on this.
You may also share your views under Feature Request/Bug Report Form
I have added an image credit to your account so that you can license a different image instead.
Hope that helps. Feel free to update the thread for any other concerns.
Thanks
Kanika
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Thank you very much 😉
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You're welcome!
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Hi KanikaS,
I'm just trying out Adobe Stock, building the website for our start-up company. I only bought 3 images per month because I wanted to see what it was like, and I just used up my last image on an accidental download . I was scrolling down through pictures and it licenced a random picture.
Can you please help? My ID is <removed by moderator> and picture ID 91761962 is the one I didn't mean to license.
Thank you! Hadley
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Hi Hadley,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can license a different image instead.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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I also accidentally licensed a graphic by simply trying to scroll on my phone. It's amazing that this is still an issue. Just remove the one click licensing nonsense, it's a terrible experience.
File: 470260429
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Hello! I did not realize what account I was currently on and I accidentally licensed #480410368
on the wrong account. Is there any way that the account this was licensed on can be credited back so that I can license it on my personal account instead?
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There is no way to unlicence an asset, unfortunately. MaybeAdobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) Adobe customer care can help.
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Hello default2v6txw0eqbjl,
I have verified that you have licensed asset #480410368 and have granted you a replacement license. Please delete asset from any downloads or library at your end.
Hope this helps !!!