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Error when open ID CS6

Enthusiast ,
May 24, 2017 May 24, 2017

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ScreenCapture_150636_24-05-2017.png

"The application cannot be started correctly (0xc0000142).

Click OK to close the application."

But the OK button just closes this alert.

I'm getting this error when trying to open InDesign CS6 or open a file in already opened ID CS6.

Searching the Forum about solutions I can't figure out how to solve this.

Tried to call Adobe Support, but they tell me to ask here... because... well, I don't know why.

Thanks in advance.

Regards from Brazil.

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Community Expert ,
May 24, 2017 May 24, 2017

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Here is a grab-bag of things to try:

InDesign CC 2017 troubleshooting how-to guide

Mike Witherell

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Enthusiast ,
May 25, 2017 May 25, 2017

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Thanks. But the error is still appearing.

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May 25, 2017 May 25, 2017

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Hi lf.corullon,

Are you still able to use the app? Did you recently update your OS? Was the ID CS6 working fine earlier?

Regards,

Om

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Enthusiast ,
May 25, 2017 May 25, 2017

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Yes. Windows 10 updated last week.

InDesign works fine. Only this error message...

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May 25, 2017 May 25, 2017

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Thanks for the information. This error is mainly related to missing or corrupt DLL files. I assume while updating the OS, that could have happened. If you have the serial number and the media to reinstall your application, you can go ahead and uninstall/ reinstall your InDesign.

Regards,

Om

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Enthusiast ,
May 25, 2017 May 25, 2017

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Thank you.

I'll try to reinstall CS6 with CC App.

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May 25, 2017 May 25, 2017

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Perfect. Feel free to get back to us in case of any further assistance needed.

Regards,

Om

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Enthusiast ,
May 25, 2017 May 25, 2017

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Apparently, it worked.

I'm working about 1,5 hour after reinstall ID CS6 without the error.

Thank you so much!

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Enthusiast ,
May 26, 2017 May 26, 2017

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It's back!!!

The error returned today...

Any other suggestion!?

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Enthusiast ,
Jun 12, 2017 Jun 12, 2017

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It's really related to the Win10 Creators update. I'm using a different notebook, that works fine with ID CS6. Today, it's updated to the Creators update and then... boom! The adobe_licutil.exe error is back!!!

I already tried to reinstall CS6 using CC App. No success. The error remains.

Any other suggestion?

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Jun 13, 2017 Jun 13, 2017

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Hi there,

As informed earlier, this seems to be an OS related issues wherein some DLL (data link layer) files are either getting corrupted or missing and that's creating the problem. I am afraid, we can't get this resolved at the application level. You can try a fresh OS install (will need Microsoft assistance or your IT team for this)

Regards,

Om

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