Lightroom folder names have been changed

[Bern Mash]

Hi. It appears my Lightroom database has been corrupted.

When I opened Lightroom after the update CC cloud offered this morning I noticed all my folder names have been changed to numbers. If I right click and select properties, or open in Explorer the correct folder name is given. In Explorer (OS: Windows 10 Creator) the names are also correct.

I'm currently running Lightroom CC 2015.10.1 release, Camera Raw 9.10.1.

What I've tried so far: update folder location, rename folder (keeping the name the same), and Optimize Catalog. I've also restarted the program and rebooted the system. No change. Any help to get the names back would be appreciated. Thanks. Bern

[Bern Mash]

It appears I'm dealing with a corruption, not in the catalog but in the modules. I'd prefer not to have to uninstall and and have to download Lightroom all over again for reinstallation.

On the left side the folders are all present but their names have disappeared. The numbers on the folders are in fact the number of pictures inside. The names of the collections and catalogs have also been replaced by the number of pictures in each file. Also, the Navigator tile (on top, above the catalog tile) is blank and doesn't show the picture selected. I sometimes also get a bar running clear across the image right from the bottom of the navigator tile. (See picture below.)

This happened after I updated the program to the latest Creative Cloud release. I've tried to reset my preferences knowing it was a long shot, but as expected it didn't fix the problem. Any other suggestions someone can offer me other than to reinstall? Much appreciated.

[dj_paige]

Have you tried shutting down your computer and restarting?

[Bern Mash]

Numerous times. No change.

[dj_paige]

Next guess ... reinstall or update your video driver ... there is corruption in the screen display

[Bern Mash]

Also tried that. No change.

[danieletodaro]

I have the same issue and I did uninstall and reinstall LR to no avail. Not sure why I should pay for a piece of software that doesn't work!

[JP Hess]

The software seems to work for millions of others, myself included. Do you have a recent backup that you can restore? Maybe that will resolve the problem. Databases (which is what the Lightroom catalog is) can become corrupted, and that is why Lightroom can be programmed to back up periodically. In the course of the last 10 years or so that I have been using Lightroom I have had to restore a backup once.

[Bern Mash]

I never was able to figure out a solution to this problem. In the end I suspected that it was due to a conflict between Lightroom and the latest Windows 10 update (creator). I ended up re-installing Windows 10 from scratch. Radical, but it fixed the problem. After the install I copied my original backed up Lightroom folder back to the Pictures folder and all worked as it should. I suspected the way that the Lightroom database was linked to the original file location had changed with the new Windows 10 update, but why no others then seemed to have the same problem was beyond me.

[JP Hess]

I am a Windows 10 user, but I have the  Home edition, and I don't even know what the Creator edition is. The only problem I have had with the Home edition is that the whole thing crashed once. But that was after I had tried to do an upgrade installation. After I installed clean from scratch I haven't had any problems related to Windows 10 that I'm aware of. Unless Windows has changed the names of your folders, or changed that drive letter designations of your hard drives, there really shouldn't be a problem that I am aware of.

[danieletodaro]

I have already tried that. I have reinstalled LR, then had tech support clean and remove LR, change all and sundry, install LR 6 and they still can't fix it. upper echelon tech support is due to call back within 48 hours and will keep you apprised.

[danieletodaro]

My issue has been resolved. Short version: open LR in safe mode (on PC) once. reopen in regular mode and LR should be fixed.

[danieletodaro]

Well so much for that fix. I am back to having numbers instead of folder names. But now it is intermittent. When I updated LR it opened with folder names, but after turning off the computer, next time it is folder numbers, then next time names. Blecch!