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Wacom tablet gestures do not work

Community Beginner ,
May 25, 2017 May 25, 2017

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Wacom tablet works fine in all other applications and pen and single finger input work perfectly, but pinch and scroll gestures do not register in Photoshop.

I have installed the latest Wacom drivers and Photoshop is up to date.

Please advise.

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Adobe
Community Expert ,
May 25, 2017 May 25, 2017

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Some actual details would be helpful Wacom Photoshop preferences for example.

Supply pertinent information for quicker answers

  • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.
JJMack

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Community Beginner ,
May 26, 2017 May 26, 2017

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  • Adobe product and version number

Photoshop 20170425.r.252 x64

  • Operating system and version number

Windows 10 Pro

  • The full text of any error message(s)

N/A

  • What you were doing when the problem occurred

Trying to zoom the canvas by using the standard zoom gesture (two fingers, side by side, moving up/down together)

  • Screenshots of the problem

N/A

  • Computer hardware, such as CPU; GPU; amount of RAM; etc.

Untitled-1.jpg

Untitled-3.jpg

I have tried 4 different combinations of settings in Wacom (further illustrated by the following screenshot) with full reboots inbetween setting changes:

Custom Photoshop settings with all boxes checked.

Custom Photoshop settings with 0 boxes checked

Custom Photoshop settings with only "Two Fingers > Scroll" selected

No custom photoshop settings

Untitled-2.jpg

Also interesting to note is that with no custom settings for both Chrome and Photshop, Chrome still responds to all gestures and Photoshop still does not respond to zoom

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Community Expert ,
May 26, 2017 May 26, 2017

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Its easy to see why they do not work you turn off the standard gestures in the Wacom properties for Photoshop.  I only turn some off.

JJMack

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Explorer ,
May 26, 2017 May 26, 2017

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I just had an issue with changing the diameter of brush tools using my pen tool while holding down the control+option keys on my Mac keyboard. I called WACOM and they suggested that I reinstall the previous the previous driver I was using before I upgraded. You might try that. Go to Wacom.com -> Access Drivers (Under Helpful Links) -> Previous Drivers.

Good luck!

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Community Expert ,
May 26, 2017 May 26, 2017

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I use windows need to use Alt+Right Click+Drag-Left/right and Up and down to change size and hardness of brushes.

JJMack

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