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On a new clean installation of Elements 15, I get a message That "Elements 15 has stopped working and that Windows 10 has closed the program" Any Ideas. I see a Lavasoft module is mentioned several times. Thanks for any help.
Event log reads:
Log Name: | Application |
Source: | Application Error |
Date: | 5/28/2017 11:49:17 AM |
Event ID: | 1000 |
Task Category: (100)
Level: | Error |
Keywords: | Classic |
User: | N/A |
Computer: | PORTABLECOYOTE2 |
Description:
Faulting application name: Adobe Premiere Elements 15.exe, version: 15.0.0.0, time stamp: 0x57cd43cb
Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Fault offset: 0x0000000000008902
Faulting process id: 0x3590
Faulting application start time: 0x01d2d7d2556f8d7e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe
Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll
Report Id: 642176fb-4f7d-4a9e-a166-4759345e3571
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" /> | |
<EventID Qualifiers="0">1000</EventID> | |
<Level>2</Level> | |
<Task>100</Task> | |
<Keywords>0x80000000000000</Keywords> | |
<TimeCreated SystemTime="2017-05-28T16:49:17.651916200Z" /> | |
<EventRecordID>32469</EventRecordID> | |
<Channel>Application</Channel> | |
<Computer>PORTABLECOYOTE2</Computer> | |
<Security /> |
</System>
<EventData>
<Data>Adobe Premiere Elements 15.exe</Data> | |
<Data>15.0.0.0</Data> | |
<Data>57cd43cb</Data> | |
<Data>LavasoftTcpService64.dll</Data> | |
<Data>2.3.4.7</Data> | |
<Data>555dc671</Data> | |
<Data>c0000095</Data> | |
<Data>0000000000008902</Data> | |
<Data>3590</Data> | |
<Data>01d2d7d2556f8d7e</Data> | |
<Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe</Data> | |
<Data>C:\WINDOWS\system32\LavasoftTcpService64.dll</Data> | |
<Data>642176fb-4f7d-4a9e-a166-4759345e3571</Data> | |
<Data> | |
</Data> | |
</Data> |
</EventData>
</Event>
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I may have found a solution. Renamed 2 Lavasoft files which would not allow deletion to >old and Elements started OK. From a web search on LavasoftTcpService64.dll appears to be an added on tracking and not necessary for Windows 10. Have I done anything that may cause problems?