Why aren't the videos in the Adobe Creative Cloud Tutorials App not loading in a timely manner?

[chavy Altman]

I'm having very slow loading speed w the tutorials and I'm not sure what to copy into YouTube to find the videos. Does anyone else have the same problem?

[cmgap]

What browser are you using? Sometimes I will get better results when switching from Firefox to Chrome...

[Barb Binder]

You can find Adobe's CC tutorials here:

Creative Cloud tutorials | Learn how to use Creative Cloud

and here

Adobe TV

I'm not seeing a delay in loading them. Could it be the speed of your internet connection? You could run a speed test to confirm and/or reboot your modem, router and computer.

[John T Smith]

If you are having a problem with youtube, you need to contact youtube for help

[chavy Altman]

Maybe I wasn't clear about which app I'm referring to. Maybe the screenshot below can give you better reference.

[Barb Binder]

It looks like you are on an iPad with cellular service and no WiFi. What happens when you connect to WiFi with your device? Or view these same videos on your computer, using the links I gave you above?

[chavy Altman]

I have at&t LTE. It was working very nicely till recently. I'm not sure why this app slowed down, while everything else is working perfectly fine.

[pziecina]

Your battery is showing only 15% power, in my experiance everything web related starts slowing down around the 30% mark on the iPad. Videos will due to the requirements be affected much more than simple text ot images.

[chavy Altman]

I actually  show you an old screenshot . Below is a screenshot I took  now.

[Michael J. Hoffman]

Hi chavyburns,

I didn't know this app existed, but it looks pretty good! I just downloaded it to my iPad, and here's what I found:

• Using wifi, the video loaded after 6 seconds of the rotating square pattern.

• Using ATT LTE (2 bars), the video would not load past the rotating squares. Same results as you.

So, I would suspect something to do with ATT. Do you have the ability to try it on wifi somewhere? I will continue to experiment when I'm in an area with a better LTE signal.

Mike

[chavy Altman]

I don't have wifi access now. But, it's very interesting. When I did have wifi access last, it didn't load when I was connected to wifi, it only worked with at&t LTE.