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Photoshop is hidden and won't reveal itself

Community Beginner ,
May 28, 2017 May 28, 2017

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Intermittent problem: Adobe Photoshop window will just refuse to display.

Running: macOS Sierra 10.12.4, and Photoshop CC (2017), both up to date.

iMac intel core i7, 32 GB of ram.

Photoshop is running, but won't show itself.

I have a document open and unsaved, but cannot see any part of Photoshop except for the menu bar. If I hit Command-Q, I'll get an unsaved document dialogue, but still cannot see Photoshop.

None of the menu commands seem to help: I have tried a few in Window > Arrange > Consolidate to Tabs, and others, to no effect.

I hide all other apps and check all spaces and the Photoshop interface is nowhere to be found.

When I right-click the Photoshop app icon in the dock and choose "Show All Windows" I just see the desktop with a "No Available Windows" message.

Photoshop where the hell are you? I have work to do!

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Community Expert ,
May 28, 2017 May 28, 2017

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In the Window menu, see if "Application Frame" is checked on. Toggle it on and off. It's the third item from the bottom.

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Community Beginner ,
May 28, 2017 May 28, 2017

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Application Frame is ticked but greyed out, so I can't toggle it.

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Community Expert ,
May 28, 2017 May 28, 2017

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Let's try a Preferences Reset then.

Reset Prefs CC 2015.png

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Community Beginner ,
May 28, 2017 May 28, 2017

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Done. But it's an intermittent problem, so probably not going to know for a while if it's made a difference. Thanks for your help.

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Community Expert ,
May 28, 2017 May 28, 2017

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I don't know what graphics card you are using, but I know "update  the drivers" is not an option with OSX.

Try tamping down the settings and see if that helps. You could uncheck "Use Graphics Processor" as a troubleshooting step.

Photoshop GPU minimal settings.png

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Community Expert ,
May 28, 2017 May 28, 2017

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Ok. You can wait until you find out if Prefs Reset fixed it and then look at the graphics options.

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