Error - Adobe Acrobat Reader DC Has Stopped Working

[rickm85914334]

Whenever I try to start Acrobat Reader DC it gets an error. Below is the information from the event viewer. I have uninstalled and reinstalled acrobat and that does not solve the problem. I'm running Windows 10 64 bit with the latest updates. I've searched this forum and found other instances of this problem but no viable solutions.

Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

Faulting module name: lockpdfu.dll_unloaded, version: 12.9.3.0, time stamp: 0x57990936

Exception code: 0xc0000005

Fault offset: 0x000190f7

Faulting process id: 0x4478

Faulting application start time: 0x01d2bac07e2b2ee2

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: lockpdfu.dll

Report Id: 8eb2bd2b-7936-49d5-8807-b33563f211f6

Faulting package full name:

Faulting package-relative application ID:

[AkanchhaS]

Hi Rickm85914334,

Thanks for sharing the detailed information.

As mentioned above, that you have already tried uninstalling and reinstalling acrobat. Have you also tried resetting the preferences of Acrobat?

If not, then you may refer to the help document and try the resetting the preferences of Acrobat as suggested in 2nd solution.

Resolve Acrobat DC intermittent crashes on Windows

Let us know if it still doesn't work.

Regards,

Akanchha 

[rickm85914334]

Followed suggestion in the second solution and it did not fix the problem. Latest error from the event viewer.

Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

Faulting module name: lockpdfu.dll_unloaded, version: 12.9.3.0, time stamp: 0x57990936

Exception code: 0xc0000005

Fault offset: 0x000190f7

Faulting process id: 0x19c8

Faulting application start time: 0x01d2bb60ca40deda

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: lockpdfu.dll

Report Id: 31cf8d07-43ae-4844-987e-d20f30976b13

Faulting package full name:

Faulting package-relative application ID:

[rickm85914334 · Accepted solution]

Found the problem - caused by PDF Ownerguard package.

[AkanchhaS]

Thanks for letting us know the exact problem.

Glad to hear that worked for you.

-Akanchha

[georget87942037]

I have the same issue.

Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

Faulting module name: explorerframe.dll, version: 10.0.14393.953, time stamp: 0x58ba588b

Exception code: 0xc0000008

Fault offset: 0x003d9d2a

Faulting process id: 0x464

Faulting application start time: 0x01d2d945f784cd44

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\windows\system32\explorerframe.dll

Report Id: 81debe9e-1c11-4228-8d35-0d3d19790111

Faulting package full name:

Faulting package-relative application ID:

Windows 10 Enterprise with latest update. I tried the fixes listed in the recommendation above, the issues persists.