Cannot find or load the file RoboEX32.dll

[Shel_T]

After our Help file was deployed, users receive a message "Cannot find or load the file RoboEX32.dll. This file should be copied to C:\WINDOWS\system32 or a directory in your PATH".

I seem to be the only one who doesn't get the message and I checked the system32 folder and I have RoboEX32.dll. Any ideas as to why RoboEX32.dll isn't showing up for others?

[Captiv8r]

Hi Sheldon

I'm guessing you are using RoboHelp for Word. Try opening the help file for RoboHelp for Word and looking in the Index for the term RoboEx32.dll.

Cheers... Rick

[Shel_T]

Thanks Rick.

I opened up the Help file in RoboHelp for Word.
Clicked on the Index tab and did not see RoboEx32.dll.

Is this a file that others would need to add?

[Captiv8r]

Hi again

Very odd. Mine popped right up. Take a look at the image linked below:
Click here to see the image.

Cheers... Rick

[Shel_T]

Rick,

We have an application which uses a Help file. I updated the Help file for the application. In looking at the link you attached, it looks like RoboEX32.dll needs to be copied into a specific folder. I think we will try that and see if this resolves the issue.

Thanks,

Shel

[RoboColum_n_]

Hi Shel.
If memory serves me well, and it has been awhile since I produced WinHelp, it has to be in the C:\windows\system32 directory.