Cant' upload PDF in Robohelp 6

[naynay280]

I have uninstalled and then reinstalled Robohelp 6 and I still am not able to upload a PDF file. Several months ago I was able to upload them, it took quite a while, but now I it just keeps trying. I let it sit there for 30 min and it never completed. - Any one have a fix for this?

[RoboWizard]

Welcome to our community, naynay280

By "upload" are you meaning you are unable to create PDF output from RoboHelp?

Or do you mean:

* You are unable to import a PDF
* You are unable to get a .PDF to upload to a server during the process of publishing
* You are unable to add a .PDF to Baggage

Thanks... Rick

[naynay280]

Sorry, I should have been more clear. I am unable to import a PDF document into an existing project.

[RoboWizard]

Hi again

So you mean you are clicking File > Import > PDF in order to pull that content into RoboHelp and create HTML topics from what was once PDF?

If so, are you receiving any error message? What happens when you try? Is the PDF maybe password protected?

Cheers... Rick

[naynay2801]

Yes, that is exactly what I'm doing. No the PDF is not password protected. No I am not receiving any error message, it just runs for over 30 minutes and never completed the import.

[Peter Grainge]

Try another PDF to see if the problem is general or related to this PDF.

[naynay2801]

I was able to finally get one to import, but it took over 30 minutes. Any idea's why it is so slow to import? It take this long on all PDF's, even very small ones.

[Peter Grainge]

Your project and the PDF are on your local drive?

Not sure what to suggest. Anyone else got any ideas?

[naynay2801]

Yes they are both on my local drive.

[naynay2801]

I have uninstalled and re-installed the software again. I was able to import a pdf (test 164K file) into a test project as individual topics and into your project as a combined topic. So, 1-importing works, 2-your project is ok.



I’m not sure if this is normal or abnormal behavior but here is what I have found.



It did take about 30 seconds for it to process that file. So a file that is 200 times its size as the one you were trying to import could reasonably be estimated to take 6000 seconds (1 hour and 40 minutes).



I noticed that the Robohelp program was grabbing a decent amount of memory during the import (about 88MB) but it was only hitting the processor for about 4%. I have tried this with the native affinity hitting both cores on the processor and running it through one core solely and the other with no improvements.



Anyone have any clue if this is normal or not?

Jeanne'