I have published a document (in Robohelp6) and when you click
on the book (in the left hand table to contents) it plays a sound.
I didn't design it to play a sound, but it does. How do I remove
it? I looked in properties but it shows no sounds attached to the
file.
(and yes I know that I can just turn my speakers off, but the
users want their speakers on - )
HELP
I've had an instance where this happens on Dell laptops when
using a CHM file. It is a Dell anomoly apparently as they have a
driver that plays a "beep" sound when they access a help topic. The
solution is to disable it. The exact procedure differs on the
OS.
While I never heard of this happening with CHM files, I
suspect Colum has hit this one. It may vary from user to user
though based on their settings and OS. We configured our software
to do this years ago and there is no setting in the software
itself.
One question first. Does it happen with all help files or
just yours?
From your Windows control panel, select Sounds and Audio
devices. Click on the Sounds tab. There should be a list of
"Program events:" that trigger sounds. See if you can find the help
call and turn it off. If that is where it is, you may have no
control over it because it might be the way the operating system
was set up.
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