RoboHelp quits unexpectedly and/or generating/publishing impossible

[Macbert777]

Hi, we have RoboHelp 7 (7.2.1.0) with Windows XP. Since we installed Windows SP3, we have had problems with RoboHelp. We also have FrameMaker 7.0 and Acrobat 8.1 running on our machines. I wonder if our RoboHelp problems are due to this combination, or is it just SP3 causing RH to quit suddenly or to refuse to generate/publish files? Error messages say: "Faulting application robohtml.exe, version 7.2.1.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00043345. For more information, see http://go.microsoft.com/fwlink/events.asp." Anybody out there having the same problems with RoboHelp 7 html? Thanks!

[Peter Grainge]

Welcome to the forum

Not something I have seen. I think I would go straight for an uninstall and reinstall of RH on this one.

[Linux Rules]

Don't forget to DEACTIVE your RH before you uninstall it.

Regards,
GEWB

[Peter Grainge]

Only if you are not reinstalling on the same PC?

[Linux Rules]

Hello Peter -

You are probably correct but better safe than sorry. Previous versions of RH have done some unexpected things, as do Windows updates!

Regards,
GEWB