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I was trying to update After Effects but I got this error. The main thing i don't understand is that it says to "rename the file", but I'm not sure which file it's referring to. Sorry, I'm a bit new to After Effects! I use a MacBook Air OS X. Please let me know if I need to include any more information about my computer or the software I use. Thanks!
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It sounds like a permissions issue.
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Hi juluettez,
Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.
Thanks,
Kevin