I still cannot activate my subscribed plan..:(

[woodeokl12703107]

Hi,

I have following problem, but not yet resolved:(

I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.

I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.

I have tried logging in and out and using a different browser but no luck.

[Beverley Gray]

Hi there

Cannot activate my plan

This is currently with our engineering team and I'll let you know when resolved.

Sorry for the delay.

Thanks

Bev

[Beverley Gray · Accepted solution]

Hi there

Issue has been resolved and the 750 credits are now available.

Thanks for your patience.

Kind regards

Bev