InDesign can not see updated jpeg files from server share in "Mount" dialog.

[Leifc]

Latest InDesign CC 2017 (April 2017) on MacOS Sierra with mounted AFP shares off a Windows 2008 R2 server with Acronis Access Connect (10.0.6). When trying to replace mounted jpeg images with updated - now CMYK:ed - ones, the updated files doesn't show up in InDesign "Mount" dialog window. In Finder the files are visible. If images are reopened in PS and "resaved" then InDesign can see them. The jpeg filenames are altered after CMYKing them - "cmyk" is added to the name.

This is the description I've got from a user.

In some other discussion they were talking about files that got marked as "hidden" but that was InDesign files saved from Windows and Mac clients couldn't see them.

[Srishti Bali]

Hi Leifc,

If I get your query correctly, you have saved some new CMYK files on shared drive and InDesign is only getting old files as option to place on shared drive location ?

If that is correct please check by disconnecting and reconnecting shared drive again .

Regards

Srishti

[Leifc]

Not exactly, but if you close the InDesign document (and maybe InDesign too) and then reopen it, wouldn't InDesign need to read/show all mountable files/filenames in any directory you open using the Mount "command"?

If Finder can see all the files why can't InDesign?

[Srishti Bali]

Hi Leifc,

Thanks for confirming, this could be due to the permission issues or limited access to adobe applications. Please try to reconnect the shared drive again.

If still does not work please check by moving one or two files to desktop, does that work from desktop?

Also try how it works on root account.

For details click here How to enable the root user on your Mac - Apple Support

Regards

Srishti