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Update dosen't finish

New Here ,
Jun 04, 2017 Jun 04, 2017

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The App in my iPad still updating from 05/25, almost 10 days! I can't use it, how I can restore it?

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Adobe Employee ,
Jun 06, 2017 Jun 06, 2017

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Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

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Adobe Employee ,
Jun 05, 2017 Jun 05, 2017

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Hi Luciavr,

As mentioned above, it seems that the update it not going through and its processing has been stuck.

You may try uninstalling and reinstalling the application, that would help you installing the updated version.

Regards,

Akanchha

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New Here ,
Jun 06, 2017 Jun 06, 2017

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Hi! I tried uninstall it, but I couldn't

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Adobe Employee ,
Jun 06, 2017 Jun 06, 2017

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Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

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New Here ,
Jun 07, 2017 Jun 07, 2017

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Hi!

Nothing happened, but reboot works fine, Thanks a lot.

Saludos

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Adobe Employee ,
Jun 07, 2017 Jun 07, 2017

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Good to hear that worked.

Let us know if any further assistance is required.

-Akanchha

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