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Having trouble importing photos from Canon 1dx mark ii to latest Lightroom CC via USB

New Here ,
Jun 07, 2017 Jun 07, 2017

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Having trouble importing photos from Canon 1dx mark ii to latest Lightroom CC via USB, the photos show up on the import page but when I select them and press import I get the following error message.

I have updated Lightroom CC to the latest version and updated my Mac to OS 10.12.

Please help Screen Shot 2017-06-07 at 10.57.57.png

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correct answers 1 Correct answer

LEGEND , Jun 07, 2017 Jun 07, 2017

You can get the latest update here:

Download Photoshop Lightroom

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LEGEND ,
Jun 07, 2017 Jun 07, 2017

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Make sure LR is really up to date. It should be version CC 2015.10.1

Check from the help menu by going to System info or About Lightroom

Otherwise it could be a question of permissions. Open the destination panel on the right hand side of the import dialog and ensure the folder you are copying into has read & write access. The full file path selected should show at the top.

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New Here ,
Jun 07, 2017 Jun 07, 2017

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Thanks for getting back to me - it actually appears that it isn't up to date when I checked the System Info. My Creative Cloud is saying up to date though is there a way to manually override this and get the latest version?

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LEGEND ,
Jun 07, 2017 Jun 07, 2017

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You can get the latest update here:

Download Photoshop Lightroom

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New Here ,
Jun 09, 2017 Jun 09, 2017

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I can't seem to find where to update from the link above.  Only options to download Lightroom.

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LEGEND ,
Jun 09, 2017 Jun 09, 2017

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If you twirl open the LR6 tab you should see all the pprevious update patches. LR6.10.1/CC2015.10.1 is at the top of the list.

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