• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

InDesign Crashing when QUITTING

Explorer ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

I've been experiencing freezing/lagging in InDesign for no apparent reason. So, I quit the program and THEN get the "InDesign CC quit unexpectedly" window. I've reset preferences NUMEROUS times and this continues to happen. HELP. Running current version of CC on a MacBook Pro, Late 2013 running OS 10.10.5 Yosemite. I have the RADISH plug in as well as the WordFlow plug in installed.

Melissa

Here's the latest report:

Process:               Adobe InDesign CC 2017 [568]

Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

Identifier:            com.adobe.InDesign

Version:               12.0.0.81 (12000)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2017 [568]

User ID:               501

Date/Time:             2017-03-22 10:32:57.548 -0500

OS Version:            Mac OS X 10.10.5 (14F2109)

Report Version:        11

Anonymous UUID:        C3FD0B59-F807-EBFB-1F7F-D0C1F68D3319

[snipped by moderator]

Views

738

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

Update Suitcase Fusion and please do not post crash reports here any more. Put them on Pastebin.com and provide a link here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

Suitcase Fusion 18.2.2 is currently the newest version available.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

They supposedly fixed some issues in that update.

Try disabling the autoactivation plugin.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 23, 2017 Mar 23, 2017

Copy link to clipboard

Copied

I did that. Still Crashing.

http://pastebin.com/61hN4RG6 <http://pastebin.com/61hN4RG6>

Melissa

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2017 Mar 23, 2017

Copy link to clipboard

Copied

Try removing it altogether.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 07, 2017 Jun 07, 2017

Copy link to clipboard

Copied

I've gone back and forth with Suitcase Fusion and it appears someone along the way had installed "Cleanmymac". Extensis gave me directions on deleting all traces of the app in the library and reinsalling suitcase. I've done all of this and STILL CRASH repeatedly in InDesign.

Here's new pastebin as it stands:

Process: Adobe InDesign CC 2017 [3191] Path: /Ap - Pastebin.com

Can you help or should I go elsewhere? Having no crashing problems with any other Adobe or other applications, just InDesign.

Melissa

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 23, 2017 Jun 23, 2017

Copy link to clipboard

Copied

I've completely turned off Suitcase. Still crashing--now not just when quitting, but all the time. I've rebuilt the preferences, restarted, etc.

Here's latest crash report:

InDesign Crash (Suitcase plug in OFF!!) - Pastebin.com

Help!

Melissa

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 23, 2017 Jun 23, 2017

Copy link to clipboard

Copied

Seems to be connected to the book panel somehow. I’m no expert at reading crash reports though.

Do you have a book open when closing the application?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 23, 2017 Jun 23, 2017

Copy link to clipboard

Copied

LATEST

Yes. I am working on several multi document books. It happens after  I have saved and closed the book as well as when I just choose QUIT. I've even started a basic book with 4 small documents and just one line of text on each page with the same result.

Melissa

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines