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Lightroom not support Sony RAW file

New Here ,
Jun 08, 2017 Jun 08, 2017

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I'm using Creative Cloud, and among other 3 computers that support the Sony RAW file, the Lightroom on this MacBook Pro does not support it. I try to check for app update, but it say all apps are up to date. My MacBook is running on macOS Sierra 10.12.5. Any solution to this?

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correct answers 1 Correct answer

Community Expert , Jun 08, 2017 Jun 08, 2017

Definitely not up to date.

Try deleting

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

adobe application manager fails to update

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

Then try updating.

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Community Expert ,
Jun 08, 2017 Jun 08, 2017

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Which Sony model exactly?

Dozens are supported. See: Cameras supported by Camera Raw

Which version of Lightroom are you running exactly? In Lightroom, click Help > System Info.

If you are up-to-date, it should read CC 2015.10.1.

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New Here ,
Jun 08, 2017 Jun 08, 2017

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My camera is Sony Alpha a7RII.

Here my Lightroom version. I don't think it's up to date, but the Creative Cloud say it's up to date.

Screen Shot 2017-06-09 at 1.24.55 PM.png

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Community Expert ,
Jun 08, 2017 Jun 08, 2017

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Definitely not up to date.

Try deleting

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

adobe application manager fails to update

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

Then try updating.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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