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Lightroom doesn't answer (and then turns off) when I try to synchronize folder

Guest
May 07, 2017 May 07, 2017

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Lightroom doesn't answer (and then turns off) when I try to synchronize folder.

I press "synchronize folder" button (there is 1 photo to add), tick also "show import dialog" then I press start. Import dialog is opening, it thinks for a few seconds, and then just doesn't answer.

How to solve it?

P.S

If I make a new catalog and import there some (NOT ALL) photos from that (problem) catalog (via IMPORT FROM CATALOG), the problem goes away. If I import ALL photos the problem remais the same.

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Adobe Employee ,
Jun 09, 2017 Jun 09, 2017

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Hi alexa,

Please update Lightroom to CC 2015.10.1 version and check if that helps also, can you please share the screenshot of the problem.

Regards,

Mohit

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