Just confirming that you logged completely out of CC Manager and then back in? Try going into Task Manager and ensure that you are completely logged out of all Adobe apps. Restart computer and then sign back in to CC Manager.
Have you tried to download other free templates from within any other apps?
Have you tried logging in to Adobe Stock at stock.adobe.com to see if you can sign in and download the free template from there?
thank you for your reply. The problem was solved with logout and re-registration.
Excuse me for my late reply.
Have a nice Weekend
You too - And thanks for letting us know Sven!
Like svenf89733723, I have had the same issue with my Ps CC 2018 account when trying to select and download a template specifically under Art & Illustration section. After following the steps you've prescribed, I just restarted and re-booted up Photoshop and run into the same error message when I click download.
I'm wondering if you have any other workaround ideas in mind?
Thank you upfront for any guidance you can provide.
Hello mnglasser... can you post a screen shot of the error you are receiving please? I will see if I can recreate the issue.
Also it will be helpful to know if you run into the same issue if you try to download a free template in one of the other apps like Illustrator or InDesign.