Subscribtion apparently canceled

[mihaib68108144]

Hello everyone

I have a problem with my Adobe Stock subscription. A while ago, I wanted to cancel the subscription, but as I was about to do it I received an offer to keep my subscription and get 60 free days. I accepted this offer and carried on with licensing images. At that time I had about 14 credits which have since all disappeared. In the past few weeks I haven't really used the platform so I was surprised to see my credits gone, as well as my subscription. I wanted to license an image today and I was forced to resubscribe, with no 60 days free, which were suppose to start at about this time.

Where could the problem be and who could I contact in order to solve this? And more importantly how? I have failed to see a single e-mail address for customer support.

Thanks in advance!

Bogdan 

[Beverley Gray · Accepted solution]

Hi Bogdan

It appears that you cancelled the subscription on 7th May and received a refund.  When a Stock subscription is cancelled you forfeit any unused credits.

For support options - click here

Thanks

Bev

[mihaib68108144]

Thanks Beverley! My bank does confirm that the refund was made. However, I was under the impression that I didn't go through with the cancellation (I received that offer with 60 free days) and was expecting to find the credits.

[Beverley Gray]

Sorry for any confusion caused.  Our records show that the cancellation was accepted.

Kind regards

Bev