CC InDesign 2015 freezes up after opening a file

[alanm75825722]

I have a user that is trying to work in InDesign 2015 and they will open an InDesign file (doesn't seem to matter which one).  She can work in the file for a few minutes and then suddenly the program will freeze and not even end task in the task manager will get rid of the window.  It only goes away using a hard boot.  There are no Events in the event viewer indicating the crash.  I have had the user clear the preferences by deleting the InDesign folder in C:\Users\username\appdata\local and roamin\Adobe.  I had them reboot and it continues to happen.  I also completely uninstalled InDesign 2015 using the check box to clear preferences.  I then rebooted, reinstalled and ran our License bat to re-license the product.  The issue persists.  I am out of ideas at this point. 

No others are having the same problem if that helps.  If you have any suggestions or questions regarding additional troubleshooting, please let me know.  I am a bit of an Adobe newbie so please be patient with me.

[alisterblack]

Discussion moved from Deployment for Creative Cloud for Team, Enterprise, & CS to InDesign

[saeedalkarmi]

can u share that file with us?

did u clear the %TEMP%?

maybe u must clear the temp while the file has too much pages

Regards,

[Eugene Tyson]

Ensure there's no problems with ADware on the system.

There's an issue with a program by Lavasoft called Webcom.

Let me know if this fixes the issue by removing the 3rd party adware.

[alanm75825722]

Saeed, this is going to sound like a complete newbie question but that is what I am in Adobe.  Where is the %temp% file that you need me to try and clear?  I ask because I did clear the preferences C:\Users\username\appdata\local and roaming\Adobe by deleting the InDesign folders.