I can't see my billing history

[martink34736124]

Hi, I need to download two creative cloud invoices from 2016 (each for €199,99), but I can't find my billing history anywhere. This Print a payment receipt or invoice didn't work - the section just isn't there.

[Beverley Gray · Accepted solution]

Hi there

Is this regarding an Adobe Stock 750 images/month subscription?

As the subscription is cancelled it may not be possible to see the billing history.  Please let us know which months you need invoices for.

Thanks

Bev

[martink34736124]

Hi, thanks for getting back to me. Yes, that's exactly my case. However, I was able to find the invoices in my e-mail.

[Sha Kerpaw283819398zbv]

I have the same problem, whit not being able to find my billing history

and no, I have not cancelled as it was purchased today.

[Abambo · Accepted solution]

I have the same problem, whit not being able to find my billing history

and no, I have not cancelled as it was purchased today.

By @Sha Kerpaw283819398zbv

Go to https://account.adobe.com/orders and look if you find your invoice there. If you are still on your free month (depending on the plan you took) you will not have been invoiced yet. You will see, however, in the confirmation mail the terms of your subscription, including your payment need.

If you have been charged, wait several hours for the invoice to be in your account.