Export to PDF Failed 2017.1

[Techyetti]

When I attempt to Export to PDF it will go for abit then go to failed to export. I tried to export as other files (ex: xml) and it worked. I tried uninstalling and reinstalling from scratch but it still causing issues. I've even tried re-creating the file and it still fails.

Any assistance would be helpful.

[Bill Silbert]

Have you had the same results with other files?

[Techyetti]

I have and the issue only came up when It upgraded to the latest version

[Om Nath Jha]

Hi Techyetti,

Where are you exporting the PDF to? I mean local in the computer or in a network/external drive? Would you mind sharing a screenshot of the settings used while exporting PDF?

Regards,

Om

[Techyetti]

I've tried saving to both Network and Local with the same results

Attached is a photo of the settings I've left everything as default

[Willi Adelberger]

We can't see your screenshot. Please attach it via browser, not via e-mail.

[Om Nath Jha]

Thanks for the screenshot. Is this happening with a specific file? I tried reproducing the same and mine is working perfectly fine. Would you mind sharing a sample file so that we can try it at our end?

Regards,

Om

[andrewl21486756]

I have a similar issue which has only started occurring (not sure if I should add to this or start new thread, so apologies if I'm in error here). 

I am a novice user, so had my file designed for me (by an expert), to which I change text on a few pages for different files (proposals).  I have been able to export the file for months until now.

I have even opened an old file, and tried to export again and it failed - it exported previously and is unchanged.

I get the error on as follows;

a Background Task Alert

1 problem (1 failure) was found with a background task

>Export "Management Proposal - 143-149 Kerr St, Fitzroy - Online Version.pdf" (1)

I have tried exporting single pages (as suggested in separate Forum Thread) but seem to fail on all pages bar on or two pages.

My Export settings are

Any assistance welcomed

[Techyetti]

I did attach the screenshot via the browser not sure how to do it via email.

This is happening with all files now, I do have a sample file I can send you that you can review with. Please let me know how you would like to receive it.

[rohit_ID]

Hi Techyetti

The failures in the background task might be due to many reasons. You can try exporting few pages and narrow down the problem by identifying which page exactly is the faulty one. After you have identified the page you can look for page items that might be causing the problem, if any.

One workaround to this is you can try putting the document in a book file. File -> New Book. Add the document .

Make the PDF from the book Panel - as this doesn't go through the background task.

Do let me know if any of these solve your problem.

Thanks

[Techyetti]

Hi rohit_ID,

I've tried re-creating the file from scratch and that one has the same problem. I've also tried a 1 page file and that failed as well.

[Techyetti]

rohit_ID I tried the work around and this is what happened

[andrewl21486756 · Accepted solution]

FYI - after many trials and errors, the issue I found was my permissions for one of my linked folders I was using had been changed (we are migrating data).  Therefore the images I used could not be accessed when exporting (they showed on screen but could not export or print).  I re-linked the images in a new folder and export worked fine.