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Transparent box behind artboard?

New Here ,
Jun 12, 2017 Jun 12, 2017

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For some reason, there is a transparent box behind my artboard that shows up on a certain file.

The file is being shared between PC's and the Mac I am using.

Is there a solution to this, or is it just a bug?

Thank you.

Screen Shot 2017-06-12 at 4.59.05 PM.png

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Adobe
Community Expert ,
Jun 12, 2017 Jun 12, 2017

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Please tell us which Adobe software you are using so this can be moved from the nontechnical Lounge Forum to the proper forum for help.

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New Here ,
Jun 13, 2017 Jun 13, 2017

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Photoshop CC 2017

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Community Expert ,
Jun 12, 2017 Jun 12, 2017

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If it's Illustrator, turn off the Transparency Grid in the View menu. Are you in Illustrator?

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New Here ,
Jun 13, 2017 Jun 13, 2017

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No, this is in Photoshop

[Moved from Lounge to Photoshop General Discussion by Moderator.]

.

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Community Expert ,
Jun 13, 2017 Jun 13, 2017

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Can you show a screen shot that includes the entire application with your layers palette open?

Or create a layer beneath the layer your screen shot shows > Fill that layer with a white background.

Moving forward when you create a new document, select white for background rather than transparent.

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