• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop non responsive... Ish...

Community Beginner ,
Jun 12, 2017 Jun 12, 2017

Copy link to clipboard

Copied

Hi!

It started out yesterday when I was going through some photos in Lightroom and used the "Open in Adobe Photoshop CC 2017" in order to open a photo in PS.

Photoshop application starts, but nothing happens. No photo loads, No panels, nothing.

So I close it, open it directly (not via Lightroom that is) and try to open the photo this way. File>Open>Choose file. Nothing.

When I try to start a new project almost every item of every menu is grayed out, but the applications is still responsive.

Tried to reset settings (ctrl+alt+shift while clicking to open PS). Nothing.

Tried uninstalling and reinstalling (both with and without logging out of Creative Cloud). Nothing.

Tried to install Photoshop CC 2015.5 and that actually works. But it doesn't satisfy me as I've happily been using CC 2017 since November with no issues what so ever.

Runing Windows 10 with the latest updates. Can't figure out what's going on!

Ideas anyone?

Views

316

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jun 12, 2017 Jun 12, 2017

Copy link to clipboard

Copied

You "tried" to reset preferences. Did this message appear:

Photoshop CCss_012.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2017 Jun 13, 2017

Copy link to clipboard

Copied

Yes, that's the message I got.

I also deleted the settings when I uninstalled/reinstalled Photoshop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2017 Jun 12, 2017

Copy link to clipboard

Copied

have you checked your LR preferences?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2017 Jun 13, 2017

Copy link to clipboard

Copied

LR works fine.

Could that have something to do with Photoshop not working?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 13, 2017 Jun 13, 2017

Copy link to clipboard

Copied

LATEST

Instead of PS opening to the usual workspace and/or create dialog I just get this display. Much darker shade of gray that usual.

I can change back to the default workspace via Windows>Workspace>Essentials, but am still not able to open or create anything.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines