I want my money back! [How to open Canon 5D Mark IV Raw files in LR6?]

[alexanderbrg]

I bought LR6 last December. It worked very well with my old Canon 5d mark II.

Now I bought a new Canon 5d mark IV. I was astonished when I recognized that I couldn’t open RAW file from my new camera by my standalone LR6.

I’m so disappointed that I spent my money for a latest LR and I can’t use it with a new camera.

I’m not professional and I don’t want to pay every month for Creative Cloud version. I need a working standalone version.

[John T Smith]

1 - you are far past the refund period

2 - see if the latest update works Download Photoshop Lightroom

3 - update your RAW plug in

[Terri_Stevens]

should work when updated to Lightroom 6.7 for that camera, but there are limitations with Dual Pixel raw files

Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

[alexanderbrg]

I tried to do updates. It doesn't work in DVD LR6 version.

[alexanderbrg]

Thank you!

I don't need Dual Pixel raw.

I didn't find on Adobe site how to updated Lightroom 6.0 to 6.7.

Do you have a link?

[Just Shoot Me · Accepted solution]

There is a link to Manually download the 10.1 update in Reply #1.

Here it is again.

Download Photoshop Lightroom

[alexanderbrg]

I downloaded this update but it failed.

Here is the log file:

Lightroom CC (2015.10.1) / 6.10.1

Update is not applicable. Error Code: U44M2P28

[Just Shoot Me]

Go to Help then System info and post what the Top line says. It will be the Exact version of LR installed on your system.

Try the solution found in this thread.

Not able to update from LR 6.5 to LR 6.6

[alexanderbrg]

Now it works!

Thank you all for helping me!

[DdeGannes]

Just be aware that Adobe is not the producer of your Camera model and therefore under no obligation to  provide you with software to process the raw files produced by your camera. Canon provides their own software which enables you to process the files produced by their camera.

Each camera model has their own unique raw image data and requires updating of the raw processing application fro m Canon and any other third party software provider be it Adobe, Capture One, DxO, SilkyPix etc.

All these third party providers of applications for processing raw data from digital cameras need time to generate and test new camera profiles to process the data from each and every new camera model.  This process cannot start until the camera is introduced into the market, hence the lag before the support is available.

If the use of Adobe software is critical to your survival then its best to wait until support is available before purchasing a new camera.