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LR 6.10.1 new computer new install crashes on import?

Participant ,
Jun 18, 2017 Jun 18, 2017

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I just got a new iMac and a fresh install of LR6 and for some reason I cannot import anything (crashes with a beach ball hang)? Otherwise it is functioning fine as far as I know. The only thing I did after installing was an update and use these instructions to move my info frmo my previous computer

https://www.lightroomqueen.com/how-move-lightroom-to-new-computer/

Thanks very much for help on this.

Henry

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correct answers 1 Correct answer

Participant , Jun 20, 2017 Jun 20, 2017

the issue came right back after deleting the .plist so I decided to give abode chat another chance. The next remote service surmised it was a corrupt catalog and of ext HDD problem.

We created a new catalog and imported from the old one and I used my clone backup and poof, everything works perfectly.

thanks the al lmighty for backups

Henry

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Community Expert ,
Jun 18, 2017 Jun 18, 2017

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Do you have tried to deactivate the GPU support?

Open Lightroom > Edit menu > Preferences > Perfomance tab > Uncheck GPU > Restart Lightroom.

Regards

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Participant ,
Jun 18, 2017 Jun 18, 2017

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I turned off the GPU and restated LR, the problem remains.

I select a import source, for about five seconds everything appears fine then the beach ball starts and I am forced to quit.

I know it will get figured out, but it is a bit frustrating as most of the reason I got a new computer is to work LR better. I was on a 2009 iMac.

Thanks for the support

Henry

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Participant ,
Jun 19, 2017 Jun 19, 2017

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seems a corrupted .plist is the issue

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Participant ,
Jun 20, 2017 Jun 20, 2017

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the issue came right back after deleting the .plist so I decided to give abode chat another chance. The next remote service surmised it was a corrupt catalog and of ext HDD problem.

We created a new catalog and imported from the old one and I used my clone backup and poof, everything works perfectly.

thanks the al lmighty for backups

Henry

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