Display crashes when running Lightroom CC

[jodic78662822]

Hi,

I've been having repeated display crashes when using Lightroom CC. I've updated all the drivers but I still have the issue. I have the most recent updates for Lightroom CC. The crashes seems to happen after 2-3 hours of consistent Lightroom use, culling and editing photographs. I've seen two different crashes, one looks like an orange grid (I.e, resembling graph paper) with a pixelated low res display behind it. Other times when the display crashes, it looks like static from a TV across the whole screen. I've been troubleshooting with Dell for days and they recently told me to try here for an answer. I have the Nvdia GeForce 940MX display driver. Any ideas? Thanks in advance for your help!

Jodi

[Akash Sharma · Accepted solution]

Hi Jodi,

Your computer probably have more than one display adapters and two monitors need to be connected to a single GPU. Please take a look at this article Adobe Lightroom GPU Troubleshooting and FAQ and let us know if that helps.

Thanks,

Akash